BPO employees, who were on a holiday on July 4, will have to work on August 15. While these employees are forced to work on their own Independence Day , their employers don’t mind giving them a day off on the American national holiday.
“There is a holiday for the management staff on August 15, but BPO employees have to work. This is because we are working for companies in the US on that day,” said Nandita Gujjar, HR head, Infosys.
Some BPO employees are planning to ask the government to make our Independence Day a compulsory holiday, for them too.
Identity crisis
“BPO employees are facing an identity crisis in their country. Their emotions neither remain with America nor are they with India. The government has to put an end to this, and we are urging it to force BPOs to observe a closed holiday on our Independence Day,” said an office-bearer of Unites, a BPO employees union.
“Though the majority of employees are looking for a solution to this problem, they were not comfortable to openly oppose authority for the fear of losing their jobs,” he said.
However, some of them are not bothered as they are happy with their salaries.
“While the BPOs declare compulsory holidays when USA and European countries go for polling, they don’t allow their employees to vote in the assembly elections,” said Girish Mattennavar, president, state BJP Yuvamorcha.
“We will take up the matter with the chief minister seeking his intervention,” he added.
Modern slavery?
Reacting to the issue, veteran freedom fighter H S Doreswamy said, “Unless we have patriotism in our blood these things are bound to happen. If the youth don’t dare to express their sense of freedom, what is the use of their earnings? These trends show that we are now into a modern form of slavery.”
Interestingly, the state labour minister is unaware of the system in BPOs.
“I don’t know about this and I have to ask for the details. I’ll speak to my officers,” said labour minister B N Bachche Gowda.
Circumventing rules
A source in the labour commissioner’s office said according to Karnataka Industrial Establishments (National Festivals and Festival Holidays) Act, BPOs must declare a holiday on occasions like Independence Day, Republic Day and Gandhi Jayanthi.
“If the employees are into essential services, they must be given a double wage for their day’s work or a compensatory holiday,” he said.
Taking advantage of this provision, BPOs were making their employees work on national holidays by providing them with compensatory payments which don’t carry any legitimacy, as their services are not essential ones like health, law and order or water supply.
A HR professional with Transworks, a BPO company, said, “This is a global phenomenon, and one must understand this before they make any emotional statements.”